FAQ

FAQ-Quick Links to Our full Policies

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Order and delivery policy

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Refund and Return Policy

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Terms and conditions

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Privacy policy

Frequently Asked Questions

Everything you need to know

At The Green Courier, we want your experience to be smooth, simple, and stress-free. Below, you’ll find answers to the most common questions about ordering, delivery, payments, and our policies. Whether you’re a first-time customer or a returning regular, this page is here to help you understand how we work — fast, discreet, and always compliant.

If you don’t see your question here, feel free to check our out full policies below or simply reach out — our team is always happy to help.

Ordering and Payments

Place your order with confidence

How does The Green Courier work?

Order your cannabis products online at greencourier.ca, verify your age at checkout, and we’ll deliver directly to your door — fast, secure, and discreet.

How do I pay for my order?

We accept Interac e-Transfer and cash upon delivery.

Can I cancel or change my order after placing it?

Once an order is processed, it can’t be changed or canceled. If you need to make a correction before it’s confirmed, contact us right away at greencouriernb@gmail.com.

Delivery Information

When your order is on its way

Where do you deliver?

We deliver across Moncton, Dieppe, and Riverview, with extended routes throughout Southeastern New Brunswick. If unsure, check your postal code at checkout or email info@greencourier.ca.

How long does delivery take?

Orders placed before 6 PM (AST) usually arrive same day, depending on location and driver availability. Orders after 6 PM (AST) are typically delivered next business day.

What are your delivery hours?

We deliver Monday to Saturday, 9 AM–9 PM (AST). Closed Sundays and statutory holidays.

What happens if I’m not home?

If no one is available to receive the order, it will return to dispatch. You may request redelivery for an additional fee. Refunds are not issued for missed deliveries.

Can someone else receive my order?

No. The person who placed the order must be present and show valid photo ID upon delivery. Due to legal reasons, we cannot leave packages unattended or with another person.

Privacy and Safety

Delivering responsibly and securely

Do I need to show ID?

Yes. You must be 19 years or older, and a valid government-issued photo ID is required upon delivery. Orders cannot be completed without verification.

Is my information private?

Absolutely. Your data is securely stored and used only for order processing, verification, and communication. We never share or sell your information. View our Privacy Policy
for more details.

Is packaging discreet?

Always. All deliveries arrive in plain, unmarked packaging to ensure privacy and confidentiality.

How does age verification work online?

You’ll confirm that you’re of age at checkout and again upon delivery. Our couriers verify your ID before handing over your order — ensuring full compliance with NB cannabis laws.

Issues and Support

We’re here to help

What if my order is damaged or incorrect?

Take a clear photo and email greencouriernb@gmail.com within 48 hours of delivery. We’ll review and, if applicable, issue a replacement or refund.

Can I return or exchange products?

For safety reasons, all sales are final. We replace or refund only for defective or incorrect items. See our Refund and Return Policy for details.

How do I contact customer support?

📧 greencouriernb@gmail.com

Can I tip the driver?

Yes — tips are optional but appreciated. You can tip in cash upon delivery. 100% goes to the driver.

Need More Information?

Check Out our full policies

If you didn’t find the answer you were looking for, you can review our detailed policies for more information:

Still have questions?
📧 greencouriernb@gmail.com

Our team is always happy to help — whether it’s tracking an order, clarifying a policy, or just making sure your experience with The Green Courier is smooth, safe, and discreet.